Constant Contact
Constant Contact provides cloud-based digital marketing and automation tools for small and mid-sized businesses, including email marketing, marketing automation, social media, and online event management. The company generates revenue through subscription plans and related services that help organizations acquire, engage, and retain customers across digital channels.
- Marketing Automation
- Email Marketing
- Social Media & Community Management
- Revenue
- $500.0M
- Employees
- 1,500
- Founded
- 1995
- Headquarters
- Waltham, United States of America
What 20 Arbolus experts think of Constant Contact
NPS scores are tightly clustered between 6 and 10, with most responses at 8 or above; no negative scores were reported. Renewal intent is high among established customers, with only one clear negative and some hesitance among pilot stage users. Stickiness is reflected by the majority of customers using the platform for over one year. The key theme is stable, moderate positivity, anchored by reliability and long-term adoption.Overall Customer Sentiment: Positive
Who reviewed Constant Contact
- C-Suite 83% (17)
- Director 11% (2)
- Manager 6% (1)
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Sentiment
35 Net Promoter Score, from 20 scored reviews- Promoters 9
- Passives 9
- Detractors 2
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 19 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 6 answers
- 100% 1 answer
- 50% 2 answers
- 8.7/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by Constant Contact customers
More in Workplace & Productivity and Marketing & Advertising
Other companies in both categories with a customer report.
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