Coveware
Coveware provides incident response and ransomware negotiation services to organizations affected by cyber extortion, helping them assess options, manage communications with threat actors, and support recovery while collecting data used for cyber risk intelligence and benchmarking. The company primarily serves enterprises, insurers, and law firms that need specialized expertise in handling ransomware and data extortion events. It generates revenue through professional services engagements and related cyber incident advisory offerings.
- Cybersecurity Services
- IT Consulting & Implementation
- Revenue
- $15.0M
- Employees
- 55
- Founded
- 2018
- Headquarters
- Westport, United States of America
What 32 Arbolus experts think of Coveware
NPS scores skew positive, with 64% scoring 8 or above and several rating a perfect 10. Renewal intent is high among large enterprise customers and lower among pilots or those in early implementation, where uncertainty is more common. About 41% indicate a clear intent to renew, notably within high spenders. Stickiness is supported by the prevalence of multi-year and 'more than one year' implementation stages (over 45%), while projects in the pilot or less than 1 year phase reflect more variable sentiment. Key themes include strong satisfaction among established, high-value clients, and mixed sentiment in early adoption or pilot stages.Overall Customer Sentiment: Positive
Who reviewed Coveware
- C-Suite 69% (22)
- Director 25% (8)
- Manager 6% (2)
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Sentiment
25 Net Promoter Score, from 32 scored reviews- Promoters 14
- Passives 12
- Detractors 6
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 27% 11 answers
- 67% 6 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 8.2/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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