CrowdStrike Falcon Complete MDR Partner Ecosystem
CrowdStrike Falcon Complete MDR Partner Ecosystem refers to the managed detection and response (MDR) partner network built around CrowdStrike’s Falcon Complete service, through which security service providers and channel partners deliver 24/7 managed threat detection, investigation, and response on top of the CrowdStrike Falcon platform to enterprise and mid-market customers. It is not a standalone corporate entity but a programmatic ecosystem within CrowdStrike Holdings, Inc.
- Endpoint & Device Security
- Security Operations (SIEM/SOAR)
- Cybersecurity Services
- Revenue
- $3.8B
- Employees
- 8,500
- Founded
- 2011
- Headquarters
- Austin, United States of America
What 192 Arbolus experts think of CrowdStrike Falcon Complete MDR Partner Ecosystem
NPS distribution is strongly positive, with 70% of experts reporting NPS 9-10 and no major detractors. Renewal intent is robust, with most high spenders expressing firm intention to renew, especially in regulated and large enterprise segments. Stickiness is high, with most customers in the 'MoreThan1Year' implementation stage and citing CrowdStrike as business-critical. Key themes include MDR service depth, trusted detection and response, proactive support, and evolving product modules. Some concerns remain about premium pricing and agent deployment requirements.Overall Customer Sentiment: Positive
Who reviewed CrowdStrike Falcon Complete MDR Partner Ecosystem
- C-Suite 70% (134)
- Director 20% (38)
- Manager 10% (19)
Employer names and spend open in the full report, along with the other 189 customers.
Everything 192 customers told us about CrowdStrike Falcon Complete MDR Partner Ecosystem.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
64 Net Promoter Score, from 192 scored reviews- Promoters 128
- Passives 60
- Detractors 4
Cumulative NPS by month
+0 over 5 months- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 48 across 7 companies.
Praised
- Best-of-Breed Endpoint Security
- Business-Critical 24/7 MDR Coverage
- Superior Threat Detection and Response
- Expanding Module Adoption and Consolidation
Criticised
- Pricing and Licensing Complexity
- Architectural and Retention Cost Risks
- Agent Deployment Reliance
- Platform Consolidation by Microsoft
What customers say
Renewal intent
Plan to renew 81%Plan to renew, by seniority
- 78% 74 answers
- 94% 18 answers
- 50% 4 answers
- 100% 2 answers
- 8.8/10 Average score from customers who will renew
- 8.2/10 Average score from undecided customers
- 7.7/10 Average score from customers not renewing
Top alternatives
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