Cvent
Cvent is a software company that provides a cloud-based platform for event management, venue sourcing, and attendee engagement to corporations, associations, and hospitality organizations. Its products help customers manage event registration, marketing, logistics, and analytics, and it generates revenue through subscription licenses, usage-based fees, and related services. The company also offers solutions for hotels and venues to manage and market their group and meetings business.
- Project & Work Management
- Marketing Automation
- Revenue
- $750.0M
- Employees
- 4,500
- Founded
- 1999
- Headquarters
- Tysons Corner, United States of America
What 66 Arbolus experts think of Cvent
NPS scores cluster strongly in the 8–10 range (over 65% of responses), with isolated lower outliers. Renewal intent is high, with most customers either committed or positive, particularly in hospitality and large enterprise segments. Stickiness is demonstrated by most customers being in the "more than one year" implementation stage. Key themes are high satisfaction among long-term users and sizable enterprise accounts, with only a minority expressing non-renewal or dissatisfaction.Overall Customer Sentiment: Positive
Who reviewed Cvent
- C-Suite 68% (45)
- Director 24% (16)
- Manager 8% (5)
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Sentiment
46 Net Promoter Score, from 64 scored reviews- Promoters 36
- Passives 22
- Detractors 6
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 46 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 75% 20 answers
- 43% 7 answers
- 100% 3 answers
- 100% 1 answer
- 8.4/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
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