Dealer.com
Dealer.com provides digital marketing and website management solutions for automotive dealerships, offering tools for inventory merchandising, digital retailing, advertising, and analytics to help dealers attract and convert car buyers online. The company sells its software and services primarily to franchised and independent auto dealers and OEMs, typically on a subscription and services basis.
- Marketing Automation
- E-commerce Platforms & Storefronts
- Digital & Marketing Agency Services
- Revenue
- $350.0M
- Employees
- 1,500
- Founded
- 1997
- Headquarters
- Burlington, United States of America
What 14 Arbolus experts think of Dealer.com
NPS scores cluster in the 8–10 range for most users and influencers. 83% of responses are in the promoter category (NPS 8+), with only one detractor (NPS 5). High renewal intent is recorded where data is available, especially among large spenders and influencers. The vast majority of customers report staying with Dealer.com for more than one year, demonstrating strong stickiness. Key themes are consistent high satisfaction in large dealer groups and a single outlier offboarding. Overall Customer Sentiment: Positive
Who reviewed Dealer.com
- C-Suite 50% (7)
- Director 33% (5)
- Manager 17% (2)
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Sentiment
21 Net Promoter Score, from 14 scored reviews- Promoters 6
- Passives 5
- Detractors 3
Cumulative NPS by month
-1 over 6 months- Aug 9
- Sep 9
- Mar 9
- Jun 9
- Jul 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 11 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 88%Plan to renew, by seniority
- 100% 3 answers
- 75% 4 answers
- 100% 1 answer
- 9.1/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
Most weighed by Dealer.com customers
More in Data & Analytics and Marketing & Advertising
Other companies in both categories with a customer report.
For people who use Dealer.com
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