dentsu
Bitly is a link management platform that provides URL shortening, link tracking, and analytics tools for businesses and developers to manage, brand, and measure the performance of their links across digital channels.
- Marketing Analytics & Attribution
- Marketing Automation
- Data Integration & ETL
- Revenue
- $65.0M
- Employees
- 230
- Founded
- 2008
- Headquarters
- New York City, United States of America
What 39 Arbolus experts think of dentsu
NPS scores for dentsu range from 3 to 10, with clustering in the 7–10 range, indicating a mainly positive sentiment. Renewal intent is strong among high spenders and influencers, with some uncertainty or negative signals among users and lower spenders. Over 80% of customers are in long-term (more than one year) implementation, reinforcing high stickiness. Key feedback themes are strong industry expertise, reliable campaign results, and responsive service, with cost and advanced analytics capabilities as the principal concerns.Overall Customer Sentiment: Positive
Who reviewed dentsu
- C-Suite 62% (24)
- Director 31% (12)
- Manager 8% (3)
Employer names and spend open in the full report, along with the other 36 customers.
Everything 39 customers told us about dentsu.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-12 Net Promoter Score, from 39 scored reviews- Promoters 7
- Passives 20
- Detractors 12
Cumulative NPS by month
+0 over 6 months- Mar 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 19 across 2 companies.
Praised
- Expanding Real-Time Insights
- AI Enhancement Potential
- Performance-Driven Budget Growth
- Strong Campaign Management
Criticised
- Reporting and Customization Gaps
- Need for Greater Automation
- Cost is a Barrier for Smaller Organizations
- Innovation Pace and Automation
What customers say
Renewal intent
Plan to renew 37%Plan to renew, by seniority
- 23% 13 answers
- 67% 6 answers
- 8.9/10 Average score from customers who will renew
- 6.1/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
Most weighed by dentsu customers
Report
More in Data & Analytics and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use dentsu
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