Deloitte
Deloitte is a global professional services firm that provides audit and assurance, consulting, tax, risk advisory, and financial advisory services to enterprises, governments, and non-profits across industries. It generates revenue through fee-based engagements ranging from strategy and technology implementation to regulatory compliance, M&A, and managed services. The firm operates as a network of member firms under the Deloitte brand, serving clients worldwide.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $65.0B
- Employees
- 457,000
- Founded
- 1845
- Headquarters
- New York City, United States of America
What 116 Arbolus experts think of Deloitte
The NPS distribution trends positive, with most scores ranging 8–10 from high spenders and influential roles in large-scale, complex engagements. Renewal intent is strong among clients with strategic and regulatory-driven projects, especially where brand credibility and specialist resources are critical. Lower or mixed sentiment arises in mid-market clients and non-core use cases, highlighting concerns about cost, generic output, and inconsistent sector expertise. Flexibility and value for money are recurring themes in less favorable feedback. Overall, sentiment is driven by project importance, cost-value perception, and experience with assigned teams.Overall Customer Sentiment: Positive
Who reviewed Deloitte
- C-Suite 69% (80)
- Director 26% (30)
- Manager 5% (6)
Employer names and spend open in the full report, along with the other 113 customers.
Everything 116 customers told us about Deloitte.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
18 Net Promoter Score, from 116 scored reviews- Promoters 41
- Passives 56
- Detractors 19
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 21 across 4 companies.
Praised
- Thorough and Professional Output
- Depth and Breadth of Expertise
- Credible Brand for Assurance Needs
- Flexible and Leaner Engagement Models
Criticised
- Inconsistent Sector Knowledge
- Templated Deliverables
- Premium Pricing Versus Value
- AI-driven Disruption
What customers say
Renewal intent
Plan to renew 53%Plan to renew, by seniority
- 51% 61 answers
- 57% 21 answers
- 67% 6 answers
- 8.5/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 7.1/10 Average score from customers not renewing
Top alternatives
Most weighed by Deloitte customers
Report
More in Data & Analytics and Security & Compliance
Other companies in both categories with a customer report.
For people who use Deloitte
Do you use Deloitte at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 116 customers of Deloitte have already contributed
Takes a few minutes. Your identity stays anonymous.