Edifecs
Edifecs is a healthcare technology company that provides software and services to help health plans, providers, and government agencies manage administrative and clinical data, ensure regulatory compliance, and improve payment integrity. Its platform focuses on interoperability, value-based care, and automation of healthcare transactions such as claims, enrollment, and prior authorization. The company generates revenue through licensing, SaaS subscriptions, and related professional services and support.
- IT Consulting & Implementation
- Business Process Management
- Revenue
- $220.0M
- Employees
- 900
- Founded
- 1996
- Headquarters
- Bellevue, United States of America
What 19 Arbolus experts think of Edifecs
NPS distribution is skewed positive, with 53% of responses scoring 8 or higher. Renewal intent is strong, with over 75% indicating intent to renew, especially among top spenders and long-term adopters. Stickiness is high: 11 out of 18 are in MoreThan1Year implementation stages, with only two users signaling offboarding and one indicating non-renewal, all associated with lower NPS. Overall sentiment is high among large healthcare payers, with the strongest positive signal linked to integration and efficiency gains.Positive
Who reviewed Edifecs
- C-Suite 68% (13)
- Director 16% (3)
- Manager 16% (3)
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Sentiment
5 Net Promoter Score, from 19 scored reviews- Promoters 4
- Passives 12
- Detractors 3
Cumulative NPS by month
+1 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 7
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 16 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 69%Plan to renew, by seniority
- 78% 9 answers
- 50% 2 answers
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
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