Elastic
Elastic is a search and data analytics company best known for Elasticsearch, an open-source search and analytics engine, along with the Elastic Stack (Elasticsearch, Kibana, Beats, and Logstash) used for log management, observability, and security analytics. It serves enterprises and developers who need to search, observe, and protect large volumes of data across applications, infrastructure, and security environments. The company generates revenue through subscriptions to its cloud and self-managed offerings, as well as related support and services.
- Database & Data Storage
- Observability & Monitoring
- Security Operations (SIEM/SOAR)
- Revenue
- $1.3B
- Employees
- 3,000
- Founded
- 2012
- Headquarters
- Mountain View, United States of America
What 125 Arbolus experts think of Elastic
NPS is predominantly high (most scores range from 8–10), with very few detractors. Renewal intent is strong, especially among large spenders and across both users and influencers. Most organizations report being in the MoreThan1Year implementation stage, reflecting significant embeddedness. The main positive sentiment drivers are reliable centralized logging, fast troubleshooting, and mature search/visualization ecosystem. Leading concerns include cost (especially as data scales), operational complexity, and predictability of pricing tiers. Positive
Who reviewed Elastic
- C-Suite 68% (85)
- Director 18% (23)
- Manager 14% (18)
Employer names and spend open in the full report, along with the other 122 customers.
Everything 125 customers told us about Elastic.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
35 Net Promoter Score, from 123 scored reviews- Promoters 53
- Passives 61
- Detractors 9
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 35 across 8 companies.
Praised
- Simpler Administration and Lower Cost Platforms
- Enhanced AI-native Capabilities
- Automated Root-Cause Analysis and Incident Summarization
- Powerful and Flexible Search
Criticised
- Operational Complexity at Scale
- Pricing and Licensing Uncertainty
- Cost and Scaling
- Resource Utilization and Complexity
What customers say
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 71% 55 answers
- 57% 14 answers
- 83% 6 answers
- 86% 7 answers
- 8.5/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 3.8/10 Average score from customers not renewing
Top alternatives
Most weighed by Elastic customers
Report
More in Data & Analytics and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use Elastic
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