Arbolus Intelligence

ELITE

elite.com · Irvine, United States of America

Elite is a legal technology company that provides practice management, financial management, and business operations software for law firms and professional services organizations. Its products help firms manage billing, timekeeping, accounting, matter management, and performance analytics to improve profitability and operational efficiency. Elite generates revenue through software licensing and subscriptions, along with implementation and support services for its platforms.

  • Industry-Specific ERP
  • Business Intelligence & Dashboards
  • IT Consulting & Implementation
Listed in
Revenue
$260.0M
Employees
900
Founded
1948
Headquarters
Irvine, United States of America

What 26 Arbolus experts think of ELITE

NPS scores cluster in the 7–10 range, with most experts exhibiting moderate to high satisfaction. Strong renewal intent is observed among high spenders and influencers, especially from finance and IT roles, while lower spenders and some users express more uncertainty. Implementation stickiness is high, with the majority using ELITE for over a year. Experts highlight ELITE’s strengths in integration, reporting, and business-critical processes, but cite cost and deployment complexity as drawbacks.Overall Customer Sentiment: Positive

Who reviewed ELITE

Total customers 26 23 current · 3 former
Reviews growth +10 in six months
Seniority of respondents
  • C-Suite 77% (20)
  • Director 12% (3)
  • Manager 12% (3)
Engineering Leader Director NPS 9 Submitted Aug 2026
Legal Manager C-Suite NPS 9 Submitted May 2026
Finance Executive C-Suite NPS 7 Will renew Submitted Sep 2026

Employer names and spend open in the full report, along with the other 23 customers.

Everything 26 customers told us about ELITE.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

26 Net Promoter Score, from 26 scored reviews
  • Promoters 10
  • Passives 13
  • Detractors 3

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 17 across 2 companies.

Praised

  • Centralized and Integrated Platform
  • Market Presence and Future Proofing
  • Flexible Reporting and Business Insight
  • Data Interrogation and Reporting Automation

Criticised

  • Competitive Displacement
  • Security Exposure
  • Pricing Sensitivity
  • Service Availability and Technical Gaps

What customers say

Centralized and Integrated Platform
“Elite is heavily integrated with our other critical systems, providing a unified backbone for finance, HR, and time management.”
Market Presence and Future Proofing
“We chose Elite for its strong presence in the legal market and its ability to serve as our future-proof project management system.”
Flexible Reporting and Business Insight
“The reporting gives us the flexibility to pull specific information for partners—it's invaluable for client profitability and decision-making.”

Renewal intent

Plan to renew 76%
  • Will renew 13
  • Undecided 3
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 79% 14 answers
  • Director 50% 2 answers
  • Manager 100% 1 answer
  • 8.4/10 Average score from customers who will renew
  • 7.3/10 Average score from undecided customers
  • 3/10 Average score from customers not renewing

Top alternatives

Most weighed by ELITE customers

Report

Customer Report - Oct 2026 Oct 2026 26 + 2

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