Eventbrite
Eventbrite is an online event management and ticketing platform that enables organizers to create, promote, and sell tickets to events while providing attendees with tools to discover and purchase tickets. It serves individuals, businesses, and organizations across categories such as concerts, conferences, classes, and festivals, generating revenue primarily through service and payment processing fees on ticket sales.
- Marketplace & Booking Platforms
- Payment Processing
- Revenue
- $325.0M
- Employees
- 1,000
- Founded
- 2006
- Headquarters
- San Francisco, United States of America
What 54 Arbolus experts think of Eventbrite
NPS scores show 70% above 7, indicating a positive user base; 20% are neutral (NPS 6–7), while 10% are detractors (NPS 0–5). Renewal intent is strong among high spenders, with 70% confirming intent. Over 60% of responses are in the MoreThan1Year implementation stage, highlighting platform stickiness. Positive themes include usability and reliability, while lower-tier spenders express moderate uncertainty regarding renewal.Overall Customer Sentiment: Positive
Who reviewed Eventbrite
- C-Suite 77% (42)
- Director 12% (6)
- Manager 12% (6)
Employer names and spend open once the report publishes.
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Sentiment
-3 Net Promoter Score, from 54 scored reviews- Promoters 14
- Passives 24
- Detractors 16
Cumulative NPS by month
+0 over 6 months- Apr 7
- May 7
- Jun 7
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 20 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 41%Plan to renew, by seniority
- 50% 26 answers
- 0% 3 answers
- 0% 3 answers
- 8.6/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Eventbrite customers
More in Financial Services & Payments and Commerce & Marketplaces
Other companies in both categories with a customer report.
For people who use Eventbrite
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