Expel
Expel is a cybersecurity company that provides managed detection and response (MDR) services, using its own cloud-based platform and security operations center to monitor customers’ environments, investigate alerts, and respond to threats. It integrates with existing security tools across cloud, network, and endpoint to deliver 24/7 monitoring and incident response for mid-market and enterprise organizations. The company generates revenue through subscription-based managed security services and related offerings.
- Cybersecurity Services
- Security Operations (SIEM/SOAR)
- Revenue
- $120.0M
- Employees
- 650
- Founded
- 2016
- Headquarters
- Herndon, United States of America
What 20 Arbolus experts think of Expel
NPS scores are distributed mostly between 6 and 9, with a median at 8. Approximately 60% of responses are 8 or above, indicating moderate to high satisfaction, while 15% provided lower NPS (6 or below). Renewal intent is split: 35% indicate clear intent to renew, 50% are not sure, and 15% do not plan to renew. Stickiness is strongest in long-term implementations (>1 year), but pilot and offboarding stages show reduced stickiness and sentiment.Overall Customer Sentiment: Neutral to Moderately Positive
Who reviewed Expel
- C-Suite 70% (14)
- Director 20% (4)
- Manager 10% (2)
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Sentiment
5 Net Promoter Score, from 20 scored reviews- Promoters 5
- Passives 11
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 18 across 6 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 31%Plan to renew, by seniority
- 25% 8 answers
- 25% 4 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
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