Experian Consumer Services
Experian Consumer Services is a business unit of Experian plc that provides consumer credit monitoring, identity protection, and personal finance tools to individuals, primarily through subscription-based online services. It offers access to credit reports and scores, alerts for changes in credit files, and products to help consumers manage debt and protect against identity theft. Revenue is generated through recurring subscription fees, one-time report purchases, and partnerships with financial institutions and other consumer-facing brands.
- Fraud Detection & Prevention
- Data Privacy & Protection
- Revenue
- $1.2B
- Employees
- 2,500
- Founded
- 1996
- Headquarters
- Costa Mesa, United States of America
What 63 Arbolus experts think of Experian Consumer Services
NPS scores are skewed positive, with 29% scoring 10 (Promoters) and 62% scoring 7–9 (Passives/Promoters). Less than 10% gave a score of 6 or lower. High renewal intent is concentrated among large spenders and financial institutions, with minimal attrition in this segment. The majority (>90%) report long-term implementation stages, supporting high stickiness. Main themes are trust in data quality, platform integration, and robust compliance features.Overall Customer Sentiment: Positive
Who reviewed Experian Consumer Services
- C-Suite 76% (48)
- Director 17% (11)
- Manager 6% (4)
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Sentiment
25 Net Promoter Score, from 63 scored reviews- Promoters 26
- Passives 27
- Detractors 10
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 32 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 42% 24 answers
- 75% 4 answers
- 100% 2 answers
- 9.1/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 6.4/10 Average score from customers not renewing
Top alternatives
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