Experian Health
Experian Health is a healthcare technology and data analytics provider that offers revenue cycle management, patient access, identity management, and data-driven decision support solutions to hospitals, health systems, physician practices, and other healthcare organizations. It leverages Experian’s data assets and software to help providers improve patient matching, reduce claim denials, optimize reimbursement, and manage financial and administrative workflows. The company generates revenue through subscription software, data services, and transaction-based fees for its healthcare clients.
- Revenue Cycle Management
- Data Integration & ETL
- IT Consulting & Implementation
- Revenue
- $450.0M
- Employees
- 1,500
- Founded
- 2008
- Headquarters
- Franklinton, United States of America
What 15 Arbolus experts think of Experian Health
NPS scores are overwhelmingly positive, concentrated at 7–10 across the pool, with half the users rating NPS at 8 or higher and a significant proportion giving a 10. Renewal intent is strongly positive: over 80% explicitly plan to renew, with most remaining users leaning positive and a minority unsure. Stickiness is high, with over 80% at 'MoreThan1Year' in implementation, showing deep organizational commitment. Expert themes reinforce operational value in revenue cycle efficiency, claim accuracy, and payer network coverage. Overall Customer Sentiment: Positive
Who reviewed Experian Health
- C-Suite 73% (11)
- Director 20% (3)
- Manager 7% (1)
Employer names and spend open in the full report, along with the other 12 customers.
Everything 15 customers told us about Experian Health.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
40 Net Promoter Score, from 15 scored reviews- Promoters 6
- Passives 9
- Detractors 0
Cumulative NPS by month
-1 over 6 months- Dec 9
- Feb 8
- Mar 9
- Apr 8
- Aug 8
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 27 across 5 companies.
Praised
- Actionable Eligibility Data
- Revenue Cycle Performance
- Operational Efficiency Gains
- Enhanced Payer Network
Criticised
- Competitive Displacement
- Integration and Data Gaps
- Vendor Support and Compliance Risk
- Fit for Complex, Not Simple Needs
What customers say
Renewal intent
Plan to renew 90%Plan to renew, by seniority
- 89% 9 answers
- 100% 1 answer
- 8.1/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Top alternatives
Most weighed by Experian Health customers
Report
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