EY
EY (Ernst & Young) is a global professional services firm that provides assurance, tax, consulting, and strategy and transactions advisory services to corporations, governments, and non-profits. The company helps clients with financial reporting, risk management, technology and business transformation, and deal advisory, generating revenue primarily through project-based and recurring professional service engagements. EY operates through a network of member firms in more than 150 countries, serving clients across all major industries.
- IT Consulting & Implementation
- Cybersecurity Services
- Managed IT & Cloud Services
- Revenue
- $50.0B
- Employees
- 400,000
- Founded
- 1989
- Headquarters
- Londonderry County Borough, United Kingdom
What 94 Arbolus experts think of EY
NPS scores skew positive, with over 35% of experts rating 9 or 10 and most responses in the 7–8 range, indicating general satisfaction but also consistent mention of improvement areas. Renewal intent is strong among high spenders and those with mature implementations, though some cite uncertainty due to cost and process concerns. Most experts report ongoing or >1 year implementations, suggesting high stickiness. Key themes are expertise, productivity gains, and brand credibility balanced by cost sensitivity, variable delivery speed, and inconsistency among teams.Overall Customer Sentiment: Positive
Who reviewed EY
- C-Suite 67% (63)
- Director 23% (22)
- Manager 10% (9)
Employer names and spend open in the full report, along with the other 91 customers.
Everything 94 customers told us about EY.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
12 Net Promoter Score, from 94 scored reviews- Promoters 29
- Passives 48
- Detractors 17
Cumulative NPS by month
+1 over 6 months- Apr 7
- Jun 7
- Jul 7
- Aug 7
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 32 across 4 companies.
Praised
- Gradual Spending Increase for Value
- AI and Productivity Gains
- Expanded Use of Automation and Insights
- Industry and Data Expertise
Criticised
- Team Consistency and Attrition
- Premium Pricing and Value Alignment
- Turnaround on Smaller Requests
- Alternative Providers with Leaner Teams
What customers say
Renewal intent
Plan to renew 47%Plan to renew, by seniority
- 42% 38 answers
- 45% 20 answers
- 83% 6 answers
- 8.2/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 6.2/10 Average score from customers not renewing
Top alternatives
Most weighed by EY customers
Report
More in Consulting & Professional Services and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
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