Arbolus Intelligence

Graas.ai

graas.ai · Singapore, Singapore

Graas.ai is an eCommerce enablement and analytics company that provides an AI-driven platform to help online brands optimize marketing, merchandising, and operations across marketplaces and direct-to-consumer channels. Its software aggregates data from multiple sales and advertising platforms to deliver automated insights, forecasting, and performance optimization, and it generates revenue through SaaS subscriptions and related services for brands and retailers.

  • Marketing Analytics & Attribution
  • Business Intelligence & Dashboards
  • Data Integration & ETL
Listed in
Revenue
$8.0M
Employees
120
Founded
2022
Headquarters
Singapore, Singapore

What 6 Arbolus experts think of Graas.ai

NPS scores are consistently high at 8-9, with all respondents indicating strong renewal intent. Nearly all customers are >1 year post-implementation, pointing to strong stickiness and satisfaction. Key expert feedback credits Graas.ai with unifying data, driving operational efficiency, and enabling advanced reporting. However, some note that complexity and customization constraints pose challenges for smaller operations while value remains optimal for global-scale users.Overall Customer Sentiment: Positive

Who reviewed Graas.ai

Total customers 6 6 current · 0 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 75% (5)
  • Director 25% (2)
Operations Manager C-Suite NPS 7 Will renew Submitted Aug 2026
Generalist Generalist Not specified NPS 9 Submitted Aug 2026
Data Leader Director NPS 9 Will renew Submitted Aug 2026

Employer names and spend open in the full report, along with the other 3 customers.

Everything 6 customers told us about Graas.ai.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

50 Net Promoter Score, from 6 scored reviews
  • Promoters 3
  • Passives 3
  • Detractors 0

Praised

  • Operational Unification Across Value Chain
  • Responsive, Integrated Support
  • Embedded AI Drives Efficiency
  • Deeper Integration for Procurement

Criticised

  • Cost and Regulatory Pace
  • Competitive Platforms with Superior AI
  • Manual Processes Limit Market Response
  • Resource-Intensive Implementation

What customers say

Operational Unification Across Value Chain
“I value that the platform provides a single unified system covering manufacturing to sales to finance, which is essential for large-scale operations.”
Responsive, Integrated Support
“I chose this tool because ease of implementation and 24/7 support were crucial to maintaining seamless operations in our always-on e-commerce environment.”
Embedded AI Drives Efficiency
“I rely on the platform's embedded AI capabilities to automate workflows and gain real-time insights, which have notably improved our operational visibility.”

Renewal intent

Plan to renew 100%
  • Will renew 4
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 3 answers
  • Director 100% 1 answer
  • 8.3/10 Average score from customers who will renew

Top alternatives

Most weighed by Graas.ai customers

Report

Customer Report - Aug 2026 Aug 2026 6 + 0

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