GumGum

gumgum.com · Santa Monica, United States of America

GumGum is an advertising technology company that provides contextual targeting, attention measurement, and creative ad solutions across web, mobile, and connected TV for brands, agencies, and publishers. Its platform analyzes page and video content to place ads without relying on third‑party cookies and offers tools to measure and optimize consumer attention. The company generates revenue by selling media, contextual intelligence, and measurement services on a managed and programmatic basis.

  • Marketing Analytics & Attribution
  • Digital & Marketing Agency Services
Revenue
$150.0M
Employees
550
Founded
2008
Headquarters
Santa Monica, United States of America

What 12 Arbolus experts think of GumGum

NPS scores cluster between 5 and 9, with the majority in the 7–8 range, indicating moderate satisfaction. Renewal intent is split: 40% Yes, 40% Not Sure, and 20% not available. Stickiness is strong, with 80% of customers at the 'More Than 1 Year' implementation stage. The main quantitative theme is steady multi-year usage with cautious renewal sentiments, especially among high spenders.Overall Customer Sentiment: Positive

Who reviewed GumGum

Total customers 12 12 current · 0 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 75% (9)
  • Director 25% (3)
Product Leader C-Suite NPS 6 Undecided
Revenue Leader C-Suite NPS 7
Marketing Leader C-Suite NPS 6 Undecided

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Sentiment

-33 Net Promoter Score, from 12 scored reviews
  • Promoters 1
  • Passives 6
  • Detractors 5

Cumulative NPS by month

+0 over 6 months
  • Apr 7
  • May 7
  • Jun 7
  • Jul 7
  • Aug 7
  • Oct 7

Net Promoter Score across 2 reviews, accumulated up to each month. Category median -2 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 50%
  • Will renew 2
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 50% 4 answers
  • 6.5/10 Average score from customers who will renew
  • 6/10 Average score from undecided customers

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