HCSS
HCSS (Heavy Construction Systems Specialists) provides software solutions for heavy civil construction companies, including tools for estimating, project management, fleet management, safety, and field data collection. Its products help contractors manage bids, equipment, employees, and job costs to improve productivity and profitability. HCSS generates revenue through subscription and license fees, implementation services, and ongoing support and training for construction industry customers.
- Construction Project Management
- Asset Performance Management
- IT Consulting & Implementation
- Revenue
- $150.0M
- Employees
- 650
- Founded
- 1986
- Headquarters
- Sugar Land, United States of America
What 11 Arbolus experts think of HCSS
The NPS distribution is heavily skewed to high scores: 62.5% of responses are 9 or above. Renewal intent is strong, with 80% of those providing data indicating intent to renew. Stickiness is high, with the majority reporting usage longer than a year. The only negative sentiment occurs in a low-spend, unsure renewal case. The data indicates a robust level of customer satisfaction concentrated among influential personas.Overall Customer Sentiment: Positive
Who reviewed HCSS
- C-Suite 80% (9)
- Director 10% (1)
- Manager 10% (1)
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Sentiment
45 Net Promoter Score, from 11 scored reviews- Promoters 7
- Passives 2
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- May 8
- Jul 8
- Aug 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 45 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 75% 4 answers
- 100% 1 answer
- 0% 1 answer
- 9.3/10 Average score from customers who will renew
- 4/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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