Homecare Homebase
Homecare Homebase provides cloud-based software for home health and hospice agencies, offering clinical documentation, scheduling, billing, and operational analytics to manage field staff and patient care. Its platform integrates with electronic medical records, payers, and other healthcare systems to streamline workflows and support regulatory compliance. The company generates revenue through subscription and service fees paid by home health and hospice providers across the United States.
- Electronic Health Records
- Revenue Cycle Management
- Patient Engagement & Telehealth
- Revenue
- $350.0M
- Employees
- 1,500
- Founded
- 1999
- Headquarters
- Dallas, United States of America
What 26 Arbolus experts think of Homecare Homebase
NPS scores are skewed toward promoters, with several scores at 9-10 and a few lower outliers (NPS 1-4) indicating some dissatisfaction. Renewal intent is positive among many users, especially those in leadership, though some large spenders show hesitancy or non-renewal intent. Stickiness is reflected by over 75% of experts using HCHB for more than one year. Key expert feedback highlights strong workflow support and mature compliance but notes pain around workflow complexity, documentation burden, and gaps in automation.Overall Customer Sentiment: Positive
Who reviewed Homecare Homebase
- C-Suite 59% (15)
- Director 18% (5)
- Manager 23% (6)
Employer names and spend open in the full report, along with the other 23 customers.
Everything 26 customers told us about Homecare Homebase.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-4 Net Promoter Score, from 25 scored reviews- Promoters 8
- Passives 8
- Detractors 9
Cumulative NPS by month
+0 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 38 across 4 companies.
Praised
- AI-driven Workflow Improvements
- Enhanced Analytics and Interoperability
- Automation and Exception Handling
- Depth in Home Health and Hospice Workflows
Criticised
- Competitive Threat from Automation
- Need for Modern User Experience
- Manual Documentation Burden
- Opportunities for Better Automation
What customers say
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 50% 4 answers
- 50% 2 answers
- 50% 2 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Homecare Homebase customers
Report
More in Data & Analytics and ERP Software
Other companies in both categories with a customer report.
For people who use Homecare Homebase
Do you use Homecare Homebase at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 26 customers of Homecare Homebase have already contributed
Takes a few minutes. Your identity stays anonymous.