Arbolus Intelligence

HICX Solutions, Ltd.

hicx.com · Londonderry County Borough, United Kingdom

HICX Solutions is a provider of supplier experience and master data management software for large enterprises, helping procurement and supply chain teams centralize, cleanse, and govern supplier information across systems. Its SaaS platform supports onboarding, risk and compliance workflows, and ongoing supplier engagement to improve data quality and reduce operational and third‑party risk. The company generates revenue through subscriptions and related professional services for implementation and integration.

  • Procurement & Sourcing
  • Data Integration & ETL
  • Business Intelligence & Dashboards
Listed in
Revenue
$18.0M
Employees
150
Founded
2012
Headquarters
Londonderry County Borough, United Kingdom

What 17 Arbolus experts think of HICX Solutions, Ltd.

NPS scores skew high, with the majority of experts rating the platform between 7 and 10. Renewal intent is strong among high spenders and those with long-term implementations, though some users remain unsure primarily due to integration or usability concerns. Stickiness is high, with more than 80% at post-implementation (>1 year), indicating embeddedness in core workflows. Positive themes include strong data management, flexibility, and vendor support, while negatives center on UI complexity and integration pace. Overall Customer Sentiment: Positive

Who reviewed HICX Solutions, Ltd.

Total customers 17 16 current · 1 former
Reviews growth +8 in six months
Seniority of respondents
  • C-Suite 76% (13)
  • Director 12% (2)
  • Manager 12% (2)
Operations Partner C-Suite NPS 9 Will renew Submitted Jul 2025
Operations Leader C-Suite NPS 8 Will renew Submitted Jul 2025
Not specified Manager NPS 8 Submitted Jul 2026

Employer names and spend open in the full report, along with the other 14 customers.

Everything 17 customers told us about HICX Solutions, Ltd..

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

17 Net Promoter Score, from 17 scored reviews
  • Promoters 7
  • Passives 6
  • Detractors 4

Cumulative NPS by month

+0 over 6 months
  • Jul 8
  • Sep 8
  • Nov 8
  • May 8
  • Jul 8
  • Sep 8

Net Promoter Score across 8 reviews, accumulated up to each month. Category median 28 across 8 companies.

Praised

  • AI-Driven Automation
  • Scalability Across Business Units
  • Enhanced Self-Service and Vendor Usability
  • Integration Capabilities

Criticised

  • Security and Reliability Risks
  • Increased Competition from Large Suites
  • Agile Competitors with AI and Customization
  • Challenging User Interface

What customers say

Integration Capabilities
“HICX made it easy for us to integrate their tool with our existing platforms like SAP, Oracle, and Coupa, which was important to avoid disrupting established workflows.”
Flexibility and Modularity
“We started with a basic set of modules and were able to expand gradually, which aligned well with our evolving needs and reduced change management stress.”
Strong Supplier Data Management
“The platform creates a single source of truth for supplier data, which saves us time and reduces errors across our operations.”

Renewal intent

Plan to renew 67%
  • Will renew 8
  • Undecided 4
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 70% 10 answers
  • Director 50% 2 answers
  • 8.6/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers

Top alternatives

Most weighed by HICX Solutions, Ltd. customers

Report

Customer Report - Sep 2026 Sep 2026 17 + 0

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