Heap
Heap is a digital analytics platform that automatically captures user interactions across web and mobile applications to help product, marketing, and growth teams understand customer behavior and optimize conversion and retention. The company sells its software on a subscription basis to mid-market and enterprise customers across industries, often integrating with broader data and marketing stacks.
- Product Analytics & Feedback
- Business Intelligence & Dashboards
- Revenue
- $45.0M
- Employees
- 250
- Founded
- 2013
- Headquarters
- San Francisco, United States of America
What 18 Arbolus experts think of Heap
NPS scores range from 4 to 10 (mean around 7.6). The distribution is weighted toward neutral or positive responses, with only isolated low NPS. 80% of respondents are in the 'MoreThan1Year' or later implementation stage, displaying established product use. Renewal intent is mixed, with 40% reporting 'NotSure' or 'No', mostly among Users and mid-spend influencers. High spenders report the strongest NPS and clear renewal intent.Overall Customer Sentiment: Positive
Who reviewed Heap
- C-Suite 61% (11)
- Director 22% (4)
- Manager 17% (3)
Employer names and spend open once the report publishes.
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Sentiment
0 Net Promoter Score, from 18 scored reviews- Promoters 3
- Passives 12
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Feb 7
- Mar 7
- May 7
- Jun 8
- Jul 8
- Sep 7
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 23 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 20%Plan to renew, by seniority
- 17% 6 answers
- 33% 3 answers
- 0% 1 answer
- 9.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
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