HireRight
HireRight is a global provider of employment background screening and workforce risk management services, offering pre-employment checks, identity verification, drug testing, and ongoing monitoring for employers. It serves enterprises, mid-market companies, and staffing firms across industries, delivering its services through a cloud-based platform integrated with HR and applicant tracking systems. The company generates revenue by charging employers per screening package and related compliance and verification services.
- HRIS & Core HR
- IT Consulting & Implementation
- Revenue
- $750.0M
- Employees
- 3,000
- Founded
- 1995
- Headquarters
- Nashville, United States of America
What 17 Arbolus experts think of HireRight
The NPS distribution spans from 3 to 9, with the bulk of scores between 7 and 9, suggesting moderate positive sentiment. Approximately 50% of respondents indicate a clear intention to renew, while one-third are unsure and about 17% do not intend to renew. Most customers are well past the implementation stage, with over 65% reporting more than a year on the platform. The main themes for positive sentiment include value delivery and sustained platform usage, whereas budget sensitivities and integration hurdles are leading negative drivers.Overall Customer Sentiment: Neutral
Who reviewed HireRight
- C-Suite 71% (12)
- Director 29% (5)
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Sentiment
0 Net Promoter Score, from 17 scored reviews- Promoters 4
- Passives 9
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Mar 7
- Apr 7
- May 8
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 45% 11 answers
- 60% 5 answers
- 7.8/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 3.5/10 Average score from customers not renewing
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