iCIMS
iCIMS provides cloud-based talent acquisition software that helps medium and large enterprises manage recruiting, applicant tracking, candidate relationship management, and onboarding workflows. Its platform is sold on a subscription basis and integrates with HR and productivity systems to support end-to-end hiring processes. Customers span multiple industries and primarily use iCIMS to attract, engage, and hire employees at scale.
- Applicant Tracking & Recruiting
- HRIS & Core HR
- Revenue
- $350.0M
- Employees
- 1,500
- Founded
- 2000
- Headquarters
- United States of America
What 10 Arbolus experts think of iCIMS
NPS scores range from 1 to 8, with a median in the 7-8 range for the majority but presence of detractors indicates varied satisfaction. 50% of respondents express uncertain or negative renewal intent, with only 37.5% affirming a commitment to renew. Stickiness trends mirror this variability: those in advanced stages (more than 1 year post-implementation) display higher NPS and renewal certainty, while those in pilot or offboarding stages show lower sentiment. Key themes from quantitative data highlight higher loyalty in high spend brackets and among users with long-term deployments.Overall Customer Sentiment: Neutral
Who reviewed iCIMS
- C-Suite 70% (7)
- Director 30% (3)
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Sentiment
-20 Net Promoter Score, from 10 scored reviews- Promoters 1
- Passives 6
- Detractors 3
Cumulative NPS by month
+1 over 6 months- Sep 6
- Mar 7
- Jun 7
- Oct 6
- Aug 6
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median -4 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 29%Plan to renew, by seniority
- 25% 4 answers
- 33% 3 answers
- 8/10 Average score from customers who will renew
- 6.3/10 Average score from undecided customers
- 3.5/10 Average score from customers not renewing
Top alternatives
Most weighed by iCIMS customers
More in Workplace & Productivity and HR & Workforce
Other companies in both categories with a customer report.
For people who use iCIMS
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