Arbolus Intelligence

Indeed.com

Indeed.com · Austin, United States of America

Indeed is an online employment marketplace that aggregates job listings from company career sites, job boards, and staffing firms, and allows employers to post jobs directly and manage applications. It serves employers of all sizes and job seekers globally, generating revenue primarily through paid job postings, resume search, and recruitment advertising products.

  • IT Consulting & Implementation
Listed in
Revenue
$5.0B
Employees
14,000
Founded
2004
Headquarters
Austin, United States of America

What 68 Arbolus experts think of Indeed.com

The NPS distribution is strongly positive, with over 60% of respondents scoring 8 or above and renewal intent above 65%. Stickiness is high, as over 85% report more than 1 year of use. Themes include unmatched applicant reach, robust results for high-volume roles, but recurring pain points around candidate quality, unpredictable costs, and limited executive/passive talent sourcing. Overall Customer Sentiment: Positive

Who reviewed Indeed.com

Total customers 68 59 current · 9 former
Reviews growth +36 in six months
Seniority of respondents
  • C-Suite 68% (46)
  • Director 21% (14)
  • Manager 11% (7)
People Leader C-Suite NPS 9 Will renew Submitted Oct 2025
Strategy Partner C-Suite NPS 10 Submitted Apr 2026
Not specified Director NPS 8 Will renew Submitted Jul 2026

Employer names and spend open in the full report, along with the other 65 customers.

Everything 68 customers told us about Indeed.com.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

29 Net Promoter Score, from 68 scored reviews
  • Promoters 35
  • Passives 18
  • Detractors 15

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 6 reviews, accumulated up to each month. Category median 30 across 6 companies.

Praised

  • AI-Powered Search and Matching
  • Regional Targeting and Compliance
  • Executive and Specialized Hiring Coverage
  • Ease of Use and Fast Setup

Criticised

  • Competitive Switching Risk
  • AI Disruption and Workflow Automation
  • Active vs. Passive Talent Platforms
  • Weakness for Specialized/Passive Talent

What customers say

Ease of Use and Fast Setup
“I find Indeed easy to use for posting jobs and getting applications quickly, especially for operational or generalist roles.”
Unmatched Application Volume
“I use Indeed because it provides an immediate and unmatched flow of high-intent candidates, making it my go-to for urgent volume hiring.”
Global Reach and Talent Pool
“Indeed gives me a broad view of job openings and candidate pools across industries and locations, making it a strong choice for market exploration.”

Renewal intent

Plan to renew 61%
  • Will renew 27
  • Undecided 11
  • Not renewing 6

Plan to renew, by seniority

  • C-Suite 65% 31 answers
  • Director 67% 9 answers
  • Manager 33% 3 answers
  • Not specified 0% 1 answer
  • 8.5/10 Average score from customers who will renew
  • 7.1/10 Average score from undecided customers
  • 6.7/10 Average score from customers not renewing

Top alternatives

Most weighed by Indeed.com customers

Report

Customer Report - Oct 2026 Oct 2026 68 + 4

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For people who use Indeed.com

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