Itron
Itron is a technology company that provides smart meters, networked sensors, and software for utilities and cities to measure, manage, and analyze electricity, gas, water, and street lighting usage. It serves electric, gas, and water utilities, municipalities, and energy service providers with hardware, SaaS, and managed services that support grid modernization, demand management, and operational efficiency. The company generates revenue through the sale of devices, network infrastructure, and recurring software and services contracts.
- IoT & Edge Platforms
- Energy & Utilities Operations Software
- Asset Performance Management
- Revenue
- $2.0B
- Employees
- 6,000
- Founded
- 1977
- Headquarters
- Liberty Lake, United States of America
What 26 Arbolus experts think of Itron
NPS scores are consistently strong, with 83% of responses at 8 or higher, and only one respondent reporting significant dissatisfaction (NPS 4). Renewal intent is positive among high-spend Influencers but less clear among Users, many of whom do not specify intent. Stickiness is also robust, with 70% reporting deployments exceeding one year. The primary theme is high satisfaction and loyalty among established, high-value customers; lower spenders are more ambivalent on renewals, reflecting pilot or initial stages.Overall Customer Sentiment: Positive
Who reviewed Itron
- C-Suite 77% (20)
- Director 15% (4)
- Manager 8% (2)
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Sentiment
26 Net Promoter Score, from 26 scored reviews- Promoters 9
- Passives 15
- Detractors 2
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 26 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 53%Plan to renew, by seniority
- 50% 12 answers
- 100% 1 answer
- 50% 2 answers
- 8.4/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 6.3/10 Average score from customers not renewing
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