Kronos
UKG (Ultimate Kronos Group) is a global provider of human capital management and workforce management software that helps organizations manage HR, payroll, time and attendance, and employee experience. The company serves mid-sized and large enterprises across industries through cloud-based SaaS solutions and related services sold on a subscription basis. It generates revenue from software subscriptions, maintenance, and professional services such as implementation, training, and support.
- HRIS & Core HR
- Payroll
- Workforce Management & Scheduling
- Revenue
- $4.0B
- Employees
- 15,000
- Founded
- 2020
- Headquarters
- Weston, United States of America
What 95 Arbolus experts think of Kronos
NPS scores are predominantly strong, with 65% of experts rating Kronos 8 or higher, indicating high satisfaction, especially among large enterprise customers. Renewal intent is mostly positive among Influencer and User categories in organizations with complex workforce requirements. Stickiness is evidenced by a large majority reporting use of the platform for more than a year, with only a minor proportion in offboarding stages. Key feedback themes include robust functionality, criticality to operations, high scalability, but some complexity and cost at scale. Sentiment is most positive where integration and compliance needs are highest.Overall Customer Sentiment: Positive
Who reviewed Kronos
- C-Suite 65% (62)
- Director 24% (23)
- Manager 11% (10)
Employer names and spend open in the full report, along with the other 92 customers.
Everything 95 customers told us about Kronos.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
18 Net Promoter Score, from 95 scored reviews- Promoters 35
- Passives 43
- Detractors 17
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 22 across 4 companies.
Praised
- Expand AI-Driven Features
- Reduce Implementation Overhead
- Improve Integration and User Experience
- Scalability and Integration
Criticised
- Administrative Overhead
- Cost and Pace of Innovation
- Implementation and Configuration Complexity
- Escalating Total Cost of Ownership
What customers say
Renewal intent
Plan to renew 54%Plan to renew, by seniority
- 54% 26 answers
- 70% 10 answers
- 0% 3 answers
- 8/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 6.4/10 Average score from customers not renewing
Top alternatives
Most weighed by Kronos customers
Report
More in Workplace & Productivity and ERP Software
Other companies in both categories with a customer report.
For people who use Kronos
Do you use Kronos at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 95 customers of Kronos have already contributed
Takes a few minutes. Your identity stays anonymous.