Arbolus Intelligence

Leena AI

leena.ai · Sunnyvale, United States of America

Leena AI is an enterprise software company that provides an AI-powered employee experience platform, offering HR helpdesk automation, knowledge management, and workflows for HR, IT, and other internal service functions. Its products use conversational AI to handle employee queries, manage cases, and automate processes such as onboarding, policy queries, and ticket routing, primarily serving mid-market and large enterprises. The company generates revenue through subscription-based SaaS licenses and related implementation services.

  • HRIS & Core HR
  • Workflow Automation
  • Conversational AI & Chatbots
Listed in
Revenue
$25.0M
Employees
350
Founded
2018
Headquarters
Sunnyvale, United States of America

What 9 Arbolus experts think of Leena AI

Leena AI's NPS is strong, with 88% of experts rating it 8 or 9. 100% of those expressing renewal intent indicate they will continue, especially among high- and mid-level spenders. Stickiness is high, with most customers beyond the pilot stage and several over one year in deployment. The central feedback themes are positive around automation, self-service, and workload reduction, with some concerns about knowledge base setup and handling of complex queries. Overall Customer Sentiment: Positive

Who reviewed Leena AI

Total customers 9 9 current · 0 former
Reviews growth +9 in six months
Seniority of respondents
  • C-Suite 75% (7)
  • Director 25% (2)
Marketing Leader Director NPS 9 Submitted Mar 2026
People Leader C-Suite NPS 8 Will renew Submitted Mar 2026
People Leader C-Suite NPS 8 Will renew Submitted Mar 2026

Employer names and spend open in the full report, along with the other 6 customers.

Everything 9 customers told us about Leena AI.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

33 Net Promoter Score, from 9 scored reviews
  • Promoters 3
  • Passives 6
  • Detractors 0

Cumulative NPS by month

+0 over 4 months
  • Mar 8
  • Apr 8
  • Jul 8
  • Aug 8

Net Promoter Score across 11 reviews, accumulated up to each month. Category median 26 across 11 companies.

Praised

  • Customization for Complex Tasks
  • Expanding Automation Coverage
  • Deeper Integrations and Use Cases
  • Conversational Self-Service Experience

Criticised

  • Platform Switch Driven by Value
  • AI Evolution Outpaces Product
  • Advanced Competitor Automation
  • Knowledge Base Setup Effort

What customers say

Conversational Self-Service Experience
“The main pros are its conversational interface and ability to reduce the HR team’s repetitive workload significantly.”
Automation Reduces HR Workload
“I would recommend Leena AI to organizations seeking to automate repetitive HR queries and provide faster employee support.”
Improved Response Times and Consistency
“By automating employee-service workflows, our response times have improved, and employee support is now more consistent.”

Renewal intent

Plan to renew 100%
  • Will renew 7
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 5 answers
  • Director 100% 1 answer
  • Not specified 100% 1 answer
  • 8.1/10 Average score from customers who will renew

Top alternatives

Most weighed by Leena AI customers

Report

Customer Report - Oct 2026 Oct 2026 9 + 2

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