MAGAYA
Magaya provides logistics and supply chain management software that helps freight forwarders, NVOCCs, customs brokers, and other logistics service providers manage operations, accounting, warehousing, and visibility across international shipments. Its platform combines freight management, warehouse management, customs compliance, and connectivity tools, sold on a subscription basis to logistics companies and trade stakeholders. The company also offers implementation, integration, and support services around its software suite.
- Transportation & Fleet Management
- Warehouse Management
- IT Consulting & Implementation
- Revenue
- $65.0M
- Employees
- 450
- Founded
- 2001
- Headquarters
- Miami Beach, United States of America
What 6 Arbolus experts think of MAGAYA
NPS scores cluster around 5 to 9: 33% assigned 7, 17% assigned 8, 17% assigned 9, while the lowest is 5. Renewal intent is clearly positive among higher spenders, with 50% indicating "Yes", 17% "Not Sure", and 33% "No". Implementation stage is mature: 83% are implemented for more than a year. Stickiness is higher among long-term users with significant spend and positive NPS. Negative sentiment and non-renewal correlate mainly with lower spend and lower NPS.Overall Customer Sentiment: Neutral
Who reviewed MAGAYA
- C-Suite 67% (4)
- Director 33% (2)
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Sentiment
-16 Net Promoter Score, from 6 scored reviews- Promoters 1
- Passives 3
- Detractors 2
Cumulative NPS by month
-2 over 5 months- Jun 9
- Jan 8
- Oct 8
- Apr 7
- May 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 18 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 50% 4 answers
- 0% 2 answers
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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