Manhattan Associates
Manhattan Associates is a supply chain and omnichannel commerce software company that provides warehouse management, transportation management, order management, and inventory optimization solutions to retailers, wholesalers, manufacturers, and logistics providers. It generates revenue through licensing and subscriptions to its software platforms, along with maintenance, cloud services, and professional services such as implementation and consulting. The company’s technology helps enterprises optimize fulfillment, improve inventory accuracy, and coordinate distribution across channels.
- Warehouse Management
- Transportation & Fleet Management
- E-commerce Platforms & Storefronts
- Revenue
- $928.0M
- Employees
- 4,300
- Founded
- 1990
- Headquarters
- Atlanta, United States of America
What 80 Arbolus experts think of Manhattan Associates
NPS scores for Manhattan Associates are predominantly high, with most experts rating between 8 and 10, and several indicating strong likelihood of renewal. A minority expressed moderate sentiment (NPS 5–7) and uncertainty around renewal, typically citing integration complexity or geographic limitations. Stickiness is evident, with many customers in deployment stages of more than 1 year and expressing intent to further increase spend. Key feedback themes are strong platform robustness, high integration ability, but some concerns about implementation effort and premium pricing.Overall Customer Sentiment: Positive
Who reviewed Manhattan Associates
- C-Suite 57% (46)
- Director 35% (28)
- Manager 8% (6)
Employer names and spend open in the full report, along with the other 77 customers.
Everything 80 customers told us about Manhattan Associates.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
27 Net Promoter Score, from 79 scored reviews- Promoters 36
- Passives 29
- Detractors 14
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 28 across 8 companies.
Praised
- Standardisation Opportunity
- Scaling to New Sites and Use Cases
- Extending Features and AI Integration
- Robustness for High-Volume Warehousing
Criticised
- Premium Pricing and ROI Sensitivity
- Implementation Complexity and Dependence on Vendor
- Integration Constraints
- Native AI/ERP Bundling Risk
What customers say
Renewal intent
Plan to renew 68%Plan to renew, by seniority
- 72% 32 answers
- 67% 18 answers
- 0% 2 answers
- 100% 1 answer
- 8.4/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Manhattan Associates customers
Report
More in Consulting & Professional Services and ERP Software
Other companies in both categories with a customer report.
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