Arbolus Intelligence

Malwarebytes, Inc.

malwarebytes.com · Santa Clara, United States of America

Malwarebytes, Inc. develops cybersecurity software that protects consumers and businesses from malware, ransomware, exploits, and other advanced online threats. The company offers endpoint protection, detection, and response products delivered via cloud-based and on-device software, sold through subscriptions to individuals, enterprises, and channel partners. Its solutions focus on threat prevention, remediation, and security management across Windows, macOS, mobile, and server environments.

  • Endpoint & Device Security
  • Network & Cloud Security
  • Cybersecurity Services
Listed in
Revenue
$250.0M
Employees
1,000
Founded
2008
Headquarters
Santa Clara, United States of America

What 9 Arbolus experts think of Malwarebytes, Inc.

NPS scores are overwhelmingly positive, with several experts rating Malwarebytes a 9 or 10. Most users have adopted the platform for over a year, signifying stickiness; only a single expert is offboarding or flagged as a non-renewer. Key feedback themes include reliability, detection effectiveness, and peace of mind as recurring positives, while a few users voice minor concerns about overlapping features or system performance when compared to competitors.Overall Customer Sentiment: Positive

Who reviewed Malwarebytes, Inc.

Total customers 9 9 current · 0 former
Reviews growth +8 in six months
Seniority of respondents
  • C-Suite 75% (7)
  • Manager 25% (2)
Engineering Executive C-Suite NPS 8 Submitted Apr 2026
Engineering Leader C-Suite NPS 9 Not renewing Submitted Jun 2026
Marketing Leader C-Suite NPS 10 Submitted Jul 2026

Employer names and spend open in the full report, along with the other 6 customers.

Everything 9 customers told us about Malwarebytes, Inc..

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

66 Net Promoter Score, from 9 scored reviews
  • Promoters 6
  • Passives 3
  • Detractors 0

Cumulative NPS by month

+1 over 6 months
  • Apr 8
  • May 8
  • Jun 8
  • Jul 9
  • Aug 9
  • Sep 9

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 44 across 4 companies.

Praised

  • Leverage AI for Threat Detection
  • Improve System Performance
  • Focus on Additional Use Cases
  • Enhanced Confidence Online

Criticised

  • Redundancy Risk
  • Competitive Advances
  • AI Replacing Legacy Tools
  • Performance Impact

What customers say

Enhanced Confidence Online
“I also value the additional confidence Malwarebytes provides when browsing and installing software, knowing that I have an extra layer of protection.”
Critical for Key Priorities
“Security is a priority for me, and reliable protection against malware and online threats is highly critical because losing access or having information compromised would cause major problems.”
Reliable Detection and Protection
“I would strongly recommend Malwarebytes because security is one of the areas where I prefer to use a reliable and proven tool. Its main pros are malware detection, protection, and the ability to scan a device when something seems suspicious.”

Renewal intent

Plan to renew 25%
  • Will renew 1
  • Undecided 2
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 33% 3 answers
  • Manager 0% 1 answer
  • 10/10 Average score from customers who will renew
  • 8.5/10 Average score from undecided customers
  • 9/10 Average score from customers not renewing

Top alternatives

Most weighed by Malwarebytes, Inc. customers

Report

Customer Report - Sep 2026 Sep 2026 9 + 0

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