Mars
Mars, Incorporated is a global manufacturer of confectionery, pet food, and other food products, selling branded consumer goods through retail, e-commerce, and professional channels worldwide. The company operates through segments including Petcare, Snacking, and Food, serving both consumers and veterinary and pet care professionals. It generates revenue from the sale of packaged goods and services under brands such as Pedigree, Whiskas, M&M’s, Snickers, and others.
- Revenue
- $50.0B
- Employees
- 140,000
- Founded
- 1911
- Headquarters
- McLeansboro, United States of America
What 12 Arbolus experts think of Mars
NPS scores are weighted toward higher values, with four users rating 8, two at 9, and one at 10, primarily among long-term users in retail and pet care. Lower NPS (4, 5, 6) originate from users in pilot and offboarding stages, indicating mixed initial experiences or transition risks. The majority of implementation stages are >1 year, reinforcing persistency and suggestive of lower churn among established users. There is insufficient data on renewal intent. Overall Customer Sentiment:Positive
Who reviewed Mars
- C-Suite 50% (6)
- Director 50% (6)
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Sentiment
16 Net Promoter Score, from 12 scored reviews- Promoters 5
- Passives 4
- Detractors 3
Cumulative NPS by month
+1 over 5 months- Jan 7
- Feb 7
- May 7
- Jul 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 16 across 1 companies.
Written answers and themes publish with the full report.
For people who use Mars
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