MasTec
MasTec is a publicly traded infrastructure engineering and construction company that designs, builds, installs, and maintains critical energy, utility, communications, and transportation infrastructure across North America. It serves telecom carriers, energy producers, utilities, and government agencies through project-based construction, engineering, and maintenance services. The company generates revenue primarily from large-scale construction contracts and long-term service agreements.
- Revenue
- $12.5B
- Employees
- 35,000
- Founded
- 1929
- Headquarters
- Coral Gables, United States of America
What 15 Arbolus experts think of MasTec
The NPS distribution is centered on scores of 7 to 9: 46% score 7, 31% score 8-9, and only one negative outlier at 4. Renewal intent is positive among high spenders (>$1M, Yes), but there is uncertainty among Users and a few Influencers, especially with lower spend or those in the pilot phase. Stickiness is highest among customers with more than 1 year deployment, representing about 54% of respondents, with pilot and not sure stages less committed. The main quantitative themes are strong value perceptions from long-term, high spend clients, with Users indicating more exploratory or tentative sentiment.Overall Customer Sentiment: Positive
Who reviewed MasTec
- C-Suite 80% (12)
- Director 7% (1)
- Manager 13% (2)
Employer names and spend open once the report publishes.
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Sentiment
26 Net Promoter Score, from 15 scored reviews- Promoters 5
- Passives 9
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Feb 8
- Apr 7
- May 7
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 26 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 60% 5 answers
- 0% 1 answer
- 0% 1 answer
- 8.7/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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