MicroStrategy
MicroStrategy is an enterprise analytics and business intelligence software company that provides a cloud-based and on‑premise platform for data visualization, reporting, and embedded analytics. It serves large and mid-sized organizations across industries that need to consolidate data from multiple sources and deliver dashboards and self-service analytics to business users. The company generates revenue through software licenses and subscriptions, cloud services, and related support and consulting services.
- Business Intelligence & Dashboards
- Data Warehousing & Lakes
- Data Integration & ETL
- Revenue
- $496.0M
- Employees
- 2,300
- Founded
- 1989
- Headquarters
- Tysons Corner, United States of America
What 38 Arbolus experts think of MicroStrategy
NPS distribution ranges from strong promoters (10) to detractors (2), with most scores between 6 and 9, forming a neutral to moderately positive average. Renewal intent is split: high among large, governance-driven clients, but with explicit churn among some influencers. Stickiness is strong for those relying on regulatory and executive reporting, but weak for those seeking innovation, especially in AI.Key feedback themes include robust scalability, governance, and dependability, contrasted by dissatisfaction with AI capabilities, licensing flexibility, and customer partnership. Customers appreciate the reliability for core reporting but express concern about the company's focus and innovation trajectory.Overall Customer Sentiment: Neutral
Who reviewed MicroStrategy
- C-Suite 54% (21)
- Director 38% (14)
- Manager 8% (3)
Employer names and spend open in the full report, along with the other 35 customers.
Everything 38 customers told us about MicroStrategy.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-5 Net Promoter Score, from 38 scored reviews- Promoters 8
- Passives 20
- Detractors 10
Cumulative NPS by month
-1 over 6 months- Apr 8
- May 8
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 28 across 5 companies.
Praised
- Enhance AI Integration and Innovation
- Greater Self-Service Flexibility
- Modernize Licensing and Support Models
- Centralized Reporting and Governance
Criticised
- AI Capabilities Lagging Behind Competition
- Lack of Partnership and Customer Focus
- Lower Self-Service and Agility
- Adoption of Competing BI Tools
What customers say
Renewal intent
Plan to renew 48%Plan to renew, by seniority
- 42% 12 answers
- 57% 7 answers
- 50% 2 answers
- 8.3/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
- 4.7/10 Average score from customers not renewing
Top alternatives
Most weighed by MicroStrategy customers
Report
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