Minitab, LLC
Minitab, LLC provides statistical analysis and data visualization software used by businesses, educators, and government organizations to support quality improvement, Six Sigma, and data-driven decision-making. The company generates revenue through licenses and subscriptions to its analytics platform, companion tools, and training and consulting services. Its products help users analyze data, monitor processes, and improve operational performance.
- Business Intelligence & Dashboards
- Product Analytics & Feedback
- IT Consulting & Implementation
- Revenue
- $150.0M
- Employees
- 650
- Founded
- 1972
- Headquarters
- State College, United States of America
What 71 Arbolus experts think of Minitab, LLC
The NPS distribution is highly positive, with the majority of scores clustering at 8–10 across both Users and Influencers, and only isolated neutral or detractor responses. Renewal intent among high spenders and influential roles is generally strong, with most indicating they would continue or recommend the product, though subscription pricing intermittently dampens long-term certainty for smaller or less frequent users. Most experts report long-term adoption (>1 year), citing practicality, reliability, and adoption ease as the main reasons for sticky, positive sentiment. Key feedback themes include consistent quality gains, robust statistical capabilities, and increasing requests for greater pricing flexibility and platform integration.Overall Customer Sentiment: Positive
Who reviewed Minitab, LLC
- C-Suite 52% (37)
- Director 20% (14)
- Manager 28% (20)
Employer names and spend open in the full report, along with the other 68 customers.
Everything 71 customers told us about Minitab, LLC.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
54 Net Promoter Score, from 71 scored reviews- Promoters 43
- Passives 24
- Detractors 4
Cumulative NPS by month
+1 over 6 months- May 8
- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 53 across 2 companies.
Praised
- Reliable Statistical Platform
- Rapid Value and Practicality
- Low Learning Curve and Excel Compatibility
- Integration With Modern Data Platforms
Criticised
- Interface Customization Limits
- Less Flexible Than Data Science Tools
- Subscription Pricing Model Challenges
- Platform Customization Gaps
What customers say
Renewal intent
Plan to renew 59%Plan to renew, by seniority
- 45% 11 answers
- 100% 3 answers
- 50% 4 answers
- 75% 4 answers
- 8.2/10 Average score from customers who will renew
- 8.6/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
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