Monster
Monster is an online employment marketplace that connects job seekers with employers through job postings, resume search, and recruitment advertising solutions. It serves individuals looking for work and organizations of all sizes seeking to source, screen, and hire talent, generating revenue from job listings, recruitment media, and talent management services. The company also offers career resources and tools to help candidates manage their job search and professional development.
- IT Consulting & Implementation
- Revenue
- $400.0M
- Employees
- 4,000
- Founded
- 1994
- Headquarters
- Weston, United States of America
What 6 Arbolus experts think of Monster
The NPS range spans from 2 to 8, with a cluster of neutral to negative responses and one high outlier. 50% of experts explicitly state non-renewal or offboarding, signaling significant churn risk. Implementation stages skew toward early usage (LessThan1Year) or post-offboarding, with only a minority adopting for more than one year. Recurring feedback flags legacy value but highlights pressing issues such as database staleness, UI limitations, and declining competitive advantage. Overall Customer Sentiment: Negative
Who reviewed Monster
- C-Suite 67% (4)
- Director 33% (2)
Employer names and spend open in the full report, along with the other 3 customers.
Everything 6 customers told us about Monster.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-66 Net Promoter Score, from 6 scored reviews- Promoters 0
- Passives 2
- Detractors 4
Cumulative NPS by month
-3 over 4 months- Sep 8
- Dec 5
- Jul 5
- Sep 5
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 7 across 3 companies.
Praised
- Deep Legacy Resume Database
- Flexible Budget Controls
- Regional Sourcing Efficiency
- Pricing Model Reform
Criticised
- Erosion of Local Niche
- Competitive AI Displacement
- Budget Migration to Competitors
- Declining Market Share and Applicant Quality
What customers say
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 0% 2 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 3/10 Average score from customers not renewing
Top alternatives
Most weighed by Monster customers
Report
More in Consulting & Professional Services and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use Monster
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