Newforma, Inc.

newforma.com · Manchester, United States of America

Newforma, Inc. provides project information management software for architecture, engineering, construction, and owner organizations, helping teams organize, search, and share project emails, documents, drawings, and models. Its platform integrates with common design and collaboration tools to streamline workflows, reduce rework, and improve project delivery. The company generates revenue through subscriptions and related services for its cloud and on-premise software products.

  • Project & Work Management
  • Document Management & E-signature
Revenue
$40.0M
Employees
200
Founded
2003
Headquarters
Manchester, United States of America

What 13 Arbolus experts think of Newforma, Inc.

NPS scores are high, with most responses in the 8-10 range, and only one outlier at 3. Renewal intent is generally positive, though several influencers indicate uncertainty. Stickiness is high: the majority report using the platform for more than a year, with only one respondent offboarding. Key themes from expert feedback include strong operational alignment, improved project efficiency, and highly responsive customer support, counterbalanced by requests for modernization of legacy interfaces.Overall Customer Sentiment: Positive

Who reviewed Newforma, Inc.

Total customers 13 13 current · 0 former
Reviews growth +12 in six months
Seniority of respondents
  • C-Suite 77% (10)
  • Director 8% (1)
  • Manager 15% (2)
Operations Leader C-Suite NPS 10
Engineering Leader Director NPS 9
Operations Leader Manager NPS 6

Employer names and spend open in the full report, along with the other 10 customers.

Everything 13 customers told us about Newforma, Inc..

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

7 Net Promoter Score, from 13 scored reviews
  • Promoters 5
  • Passives 4
  • Detractors 4

Cumulative NPS by month

-1 over 6 months
  • Aug 9
  • Mar 8
  • Apr 7
  • Jun 8
  • Jul 8
  • Aug 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 10 across 4 companies.

Praised

  • Cloud-Based Modernization
  • AI Enhancement Potential
  • Increased Organizational Adoption
  • Responsive Support

Criticised

  • Legacy User Experience
  • Initial Migration Overhead
  • Renewal Uncertainty
  • Switching Disruption

What customers say

Responsive Support
“I’ve found the Newforma support team highly proactive, responsive, and genuinely interested in understanding and supporting our business direction.”
Industry Alignment
“The platform’s project information management is specifically aligned with the workflows and requirements AEC organizations need.”
Centralized Project Information
“Newforma makes it easy for my team to locate and manage critical project information across multiple offices and data stores, significantly supporting operational efficiency.”

Renewal intent

Plan to renew 17%
  • Will renew 1
  • Undecided 5
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 17% 6 answers
  • 9/10 Average score from customers who will renew
  • 6.8/10 Average score from undecided customers

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