OKEx
OKX is a global cryptocurrency exchange and Web3 platform that enables individuals and institutions to trade digital assets, access derivatives and DeFi products, and use non-custodial wallets. The company generates revenue primarily through trading fees, funding and withdrawal fees, and related financial services on its exchange and Web3 ecosystem.
- Revenue
- $800.0M
- Employees
- 2,500
- Founded
- 2017
- Headquarters
- Victoria, Seychelles
What 5 Arbolus experts think of OKEx
NPS scores are distributed as follows: 1 promoter (20%) with a score of 9, 3 passives (60%) with scores of 5, 6, and 7, and 0 detractors. Renewal intent, though sparsely indicated, is strongly positive among all high spenders. Stickiness is reflected by 60% of experts with more than one year of implementation experience. Themes point to sustained adoption and moderate promoter advocacy, with risk limited to low-spend or new user segments.Overall Customer Sentiment: Positive
Who reviewed OKEx
- C-Suite 80% (4)
- Manager 20% (1)
Employer names and spend open once the report publishes.
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Sentiment
-20 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 2
- Detractors 2
Cumulative NPS by month
+2 over 5 months- Apr 5
- May 6
- Jun 6
- Jul 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -20 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 100% 1 answer
- 0% 1 answer
- 7/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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