Olo
Olo is a B2B SaaS platform that provides digital ordering, delivery integration, and guest engagement solutions for restaurant brands, enabling them to manage online orders, delivery service providers, and customer data across channels. It serves multi-location and enterprise restaurant chains, generating revenue primarily through subscription fees and transaction-based pricing for its software modules and integrations.
- API Management & Integration
- E-commerce Platforms & Storefronts
- Revenue
- $222.0M
- Employees
- 750
- Founded
- 2005
- Headquarters
- New York City, United States of America
What 10 Arbolus experts think of Olo
NPS scores cluster between 7 and 10 with only one outlier of 4, indicating strong overall sentiment. Renewal intent is uniformly positive or not sure for disclosed responses, with no explicit negative responses. Stickiness remains high, as the majority of respondents report either mature usage (>1 year) or active pilots, and no customers are reported as in post-Cancellation or Churn stages.Sentiment is further validated by strong presence in pilot and multi-year categories, and spenders at all levels report either positive or neutral outlooks.Overall Customer Sentiment: Positive
Who reviewed Olo
- C-Suite 90% (9)
- Manager 10% (1)
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Sentiment
30 Net Promoter Score, from 10 scored reviews- Promoters 3
- Passives 7
- Detractors 0
Cumulative NPS by month
+0 over 4 months- Apr 8
- May 8
- Jun 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 27 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 50% 2 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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