OnTheMarket
OnTheMarket is a UK-based online residential property portal that connects estate and letting agents with home buyers, sellers, and renters through property listings and search tools. The platform generates revenue primarily from subscription fees paid by estate and letting agents to advertise their properties and related services. It also offers additional marketing and advertising products to agents and property developers.
- Marketplace & Booking Platforms
- Revenue
- $45.0M
- Employees
- 250
- Founded
- 2013
- Headquarters
- Londonderry County Borough, United Kingdom
What 16 Arbolus experts think of OnTheMarket
Across 16 respondents, there are 4 promoters, 7 passives and 5 detractors, producing an NPS of -6.25. Renewal information is available for only 3 respondents: two Yes and one NotSure. Implementation stages indicate 75% have used the platform for more than one year, but established use does not establish dependency. The only relevant qualitative respondent appreciates simple search and additional listings while describing OnTheMarket as a secondary platform. This respondent's enthusiastic numerical score therefore contrasts with qualified qualitative advocacy. The second qualitative respondent discusses Zoho and is excluded.Overall Customer Sentiment: Neutral.
Who reviewed OnTheMarket
- C-Suite 25% (4)
- Director 38% (6)
- Manager 38% (6)
Employer names and spend open in the full report, along with the other 13 customers.
Everything 16 customers told us about OnTheMarket.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-6 Net Promoter Score, from 16 scored reviews- Promoters 4
- Passives 7
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Feb 7
- May 7
- Jun 7
- Jul 6
- Sep 7
- Oct 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -6 across 1 companies.
Praised
- Useful Complementary Property Discovery
- AI-Assisted Discovery Rather Than Platform Replacement
Criticised
- Listing Coverage Limits Primary-Platform Adoption
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 100% 1 answer
- 0% 1 answer
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Report
More in Marketing & Advertising and Commerce & Marketplaces
Other companies in both categories with a customer report.
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