Phocas
Phocas is a business intelligence and data analytics software company that provides cloud-based reporting, dashboards, and data visualization tools for mid-market and enterprise customers, particularly in distribution, manufacturing, and retail. Its platform connects to ERP and other business systems to help finance, sales, and operations teams analyze performance, manage budgets, and make data-driven decisions. Phocas generates revenue through subscription licensing and related services such as implementation, training, and support.
- Business Intelligence & Dashboards
- Data Warehousing & Lakes
- Data Integration & ETL
- Revenue
- $55.0M
- Employees
- 350
- Founded
- 1999
- Headquarters
- Sydney, Australia
What 22 Arbolus experts think of Phocas
NPS is strongly positive, with over 85% scoring 8 or above, and zero detractors below 6. Among customers with stated renewal intent, the vast majority plan to renew, with only a small minority indicating uncertainty. Over 75% are in the 'More Than 1 Year' implementation stage, reflecting significant stickiness. Key quantitative themes include broad platform satisfaction, especially among high spenders, and slightly more churn risk among pilot-phase and lower spend users.Overall Customer Sentiment: Positive
Who reviewed Phocas
- C-Suite 91% (20)
- Manager 9% (2)
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Sentiment
36 Net Promoter Score, from 22 scored reviews- Promoters 10
- Passives 10
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- Apr 8
- Jul 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 27 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 75% 16 answers
- 0% 1 answer
- 8.8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
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