Planon
Planon is a global provider of integrated workplace management and smart building software that helps corporate real estate owners, occupiers, and service providers manage facilities, maintenance, space, and sustainability. Its cloud platform connects building data, people, and processes to optimize real estate portfolios, building operations, and workplace services. The company generates revenue through software licenses and subscriptions, implementation projects, and related support and consulting services.
- Industry-Specific ERP
- IT Consulting & Implementation
- Revenue
- $220.0M
- Employees
- 1,200
- Founded
- 1982
- Headquarters
- Nijmegen, Netherlands
What 37 Arbolus experts think of Planon
NPS scores range from 4 to 10, with most responses in the 7 to 9 range and notable promoters scoring 10. Renewal intentions trend as uncertain or positive among high spenders, but several influencers remain undecided, especially in pilot or early-phase deployments. Most users are in long-term or multi-year post-implementation stages, indicating substantial stickiness and enterprise-scale deployments. Core expert themes are Planon’s breadth, high value for complex estates, balanced against concerns over implementation complexity, cost, and required change management. Feedback consistently highlights value for large estates but urges caution around customization and user adoption.Overall Customer Sentiment: Positive
Who reviewed Planon
- C-Suite 49% (18)
- Director 29% (11)
- Manager 23% (9)
Employer names and spend open in the full report, along with the other 34 customers.
Everything 37 customers told us about Planon.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
18 Net Promoter Score, from 37 scored reviews- Promoters 13
- Passives 18
- Detractors 6
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 25 across 6 companies.
Praised
- AI-Driven Workflow Optimization
- Reducing Manual Processes via Automation
- Enhanced Sustainability Insights
- Flexible, User-Configurable Platform
Criticised
- Switching Risk to Agile Competitors
- Risk of Losing Pace with Competitors
- Cost Pressure and AI Evolution
- Heavy Implementation Burden
What customers say
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 23% 13 answers
- 57% 7 answers
- 25% 4 answers
- 8.6/10 Average score from customers who will renew
- 6.9/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by Planon customers
Report
More in Workplace & Productivity and ERP Software
Other companies in both categories with a customer report.
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