PointClickCare
PointClickCare is a healthcare technology company that provides a cloud-based electronic health record and care coordination platform for long-term and post-acute care providers, senior living communities, and home health organizations. Its software supports clinical documentation, medication management, billing, and analytics to improve care quality and operational efficiency. The company generates revenue through subscription fees and related services for its SaaS solutions.
- Electronic Health Records
- Revenue Cycle Management
- Patient Engagement & Telehealth
- Revenue
- $550.0M
- Employees
- 2,500
- Founded
- 1995
- Headquarters
- Mississauga, Canada
What 44 Arbolus experts think of PointClickCare
NPS distribution indicates ~32% high promoters (NPS 9-10), 52% passives (NPS 7-8), and 16% detractors (NPS ≤6). Renewal intent is positive where stated, especially for customers in the influencer persona or high spend segments, though a significant portion is unsure or did not specify. Stickiness is strong, with over 80% of experts reporting more than one year on the platform, reflecting entrenched usage. Key themes include strong platform adoption and moderate variance in satisfaction.Overall Customer Sentiment: Positive
Who reviewed PointClickCare
- C-Suite 67% (29)
- Director 21% (9)
- Manager 12% (5)
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Sentiment
9 Net Promoter Score, from 43 scored reviews- Promoters 15
- Passives 17
- Detractors 11
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 27 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 47%Plan to renew, by seniority
- 47% 15 answers
- 50% 2 answers
- 100% 1 answer
- 0% 1 answer
- 8.7/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
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