ProQuest

proquest.com · Ann Arbor, United States of America

ProQuest is an information and technology company that provides aggregated scholarly content, databases, and research tools to academic institutions, libraries, government agencies, and corporations. Its platform offers access to dissertations, journals, newspapers, ebooks, and primary sources, monetized through institutional subscriptions and licensing agreements. ProQuest also supplies workflow and discovery solutions that integrate with library systems to support research, teaching, and learning.

  • Knowledge Management & Collaboration
  • Data Warehousing & Lakes
Revenue
$750.0M
Employees
2,700
Founded
1938
Headquarters
Ann Arbor, United States of America

What 5 Arbolus experts think of ProQuest

5 customers have reviewed ProQuest so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.

Who reviewed ProQuest

Total customers 5 4 current · 1 former
Reviews growth +3 in six months
Seniority of respondents
  • C-Suite 40% (2)
  • Director 60% (3)
Operations Leader Director NPS 9
Founder C-Suite NPS 7 Undecided
Marketing Leader C-Suite NPS 8 Undecided

Employer names and spend open once the report publishes.

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Sentiment

20 Net Promoter Score, from 5 scored reviews
  • Promoters 2
  • Passives 2
  • Detractors 1

Cumulative NPS by month

+3 over 4 months
  • Mar 5
  • Dec 6
  • Apr 7
  • Jul 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 24 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 25%
  • Will renew 1
  • Undecided 2
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 0% 2 answers
  • Director 50% 2 answers
  • 9/10 Average score from customers who will renew
  • 7.5/10 Average score from undecided customers
  • 5/10 Average score from customers not renewing

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