Arbolus Intelligence

Retain International Software, Ltd.

retaininternational.com · Londonderry County Borough, United Kingdom

Retain International Software Ltd. provides resource planning and workforce scheduling software that helps professional services firms and other project-based organizations allocate staff, manage capacity, and forecast utilization across engagements. Its products are used by consulting, accounting, legal, and other service businesses to optimize staffing decisions and improve billable utilization. The company generates revenue through software licensing and subscriptions, along with related implementation and support services.

  • Project & Work Management
  • IT Consulting & Implementation
Listed in
Revenue
$12.0M
Employees
70
Founded
1992
Headquarters
Londonderry County Borough, United Kingdom

What 11 Arbolus experts think of Retain International Software, Ltd.

NPS scores span from 1 to 10, indicating a moderate overall sentiment. Renewal intent is ambiguous, with several mid and high spenders unsure or heading toward offboarding. Stickiness remains high for users needing complex resource planning, but is lower where integration and automation lag. Key positive themes include transformative value for larger teams, visibility, and operational improvements; negative drivers are manual processes, integration gaps, and cost sensitivity.Overall Customer Sentiment: Neutral to Moderately Positive

Who reviewed Retain International Software, Ltd.

Total customers 11 11 current · 0 former
Reviews growth +9 in six months
Seniority of respondents
  • C-Suite 64% (7)
  • Director 9% (1)
  • Manager 27% (3)
Operations Leader Manager NPS 9 Submitted Aug 2026
Strategy Leader C-Suite NPS 1 Not renewing Submitted Feb 2026
Finance Ops C-Suite NPS 7 Submitted Aug 2026

Employer names and spend open in the full report, along with the other 8 customers.

Everything 11 customers told us about Retain International Software, Ltd..

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-18 Net Promoter Score, from 11 scored reviews
  • Promoters 3
  • Passives 3
  • Detractors 5

Cumulative NPS by month

+4 over 3 months
  • Feb 2
  • Aug 6
  • Sep 6

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 20 across 4 companies.

Praised

  • Usability for Shift-Based Workforces
  • AI-Driven Recommendations
  • Enhanced Real-Time Integrations
  • Operational Transformation

Criticised

  • Integration Shortcomings
  • Slow Innovation and AI Adoption
  • Manual Data Processing Remains
  • Competitive AI-First Tools

What customers say

Operational Transformation
“The tool slashed our manual scheduling overhead from hours to minutes and gave seamless adoption across teams, which was a big win for us.”
Centralized Planning for Growth
“It’s important as our number of projects and resources grows; it supports us in putting the right people on the right jobs and enables our forward-looking planning.”
Streamlined Resource Visibility
“I get a much clearer picture of resource availability and project allocations, making it easier to avoid conflicts and manage multiple projects.”

Renewal intent

Plan to renew 0%
  • Will renew 0
  • Undecided 3
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 0% 4 answers
  • Director 0% 1 answer
  • 5.7/10 Average score from undecided customers
  • 2.5/10 Average score from customers not renewing

Top alternatives

Most weighed by Retain International Software, Ltd. customers

Report

Customer Report - Sep 2026 Sep 2026 11 + 0

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