RSM US
RSM US is a professional services firm providing audit, tax, and consulting services to middle-market businesses, nonprofits, and public sector clients across a range of industries. The firm generates revenue through fee-based engagements in areas such as assurance, tax compliance and planning, transaction advisory, technology consulting, and risk advisory. It operates as the U.S. member of the RSM International network, serving clients nationwide from multiple offices.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $3.4B
- Employees
- 17,000
- Founded
- 1926
- Headquarters
- Chicago Loop, United States of America
What 12 Arbolus experts think of RSM US
NPS scores are robust, with 67% (6/9) of contributors rating NPS as 8-10, indicating widespread promoter sentiment, and only 22% (2/9) showing neutrality (NPS 5-6). Renewal intent is 100% positive among those specifying intent, notably among high spenders and influencers. Stickiness is high, with 89% (8/9) customers using RSM US for more than 1 year. The quantitative data highlights strong loyalty, satisfaction, and long-term customer engagement.Overall Customer Sentiment: Positive
Who reviewed RSM US
- C-Suite 82% (10)
- Director 18% (2)
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Sentiment
33 Net Promoter Score, from 12 scored reviews- Promoters 7
- Passives 2
- Detractors 3
Cumulative NPS by month
-1 over 6 months- Nov 9
- Dec 9
- Feb 9
- Jun 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 18 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 100% 4 answers
- 0% 2 answers
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Top alternatives
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