SALES NAVIGATOR
Sales Navigator on Salesforce AppExchange refers to LinkedIn Sales Navigator for Salesforce, an integration that embeds LinkedIn’s sales intelligence and relationship data into Salesforce CRM to help sales teams prospect, qualify, and manage relationships more effectively. The app allows users to view LinkedIn profiles, get lead recommendations, and save accounts and leads directly within Salesforce workflows. It is monetized through LinkedIn’s Sales Navigator subscription, with the Salesforce app provided as an integration for existing customers.
- Sales Intelligence & Prospecting
- Sales CRM
- Revenue
- $600.0M
- Employees
- 2,000
- Founded
- 2012
- Headquarters
- Sunnyvale, United States of America
What 35 Arbolus experts think of SALES NAVIGATOR
NPS scores cluster in the 7–10 range, with most respondents expressing positive or strong satisfaction. A minority is neutral or negative, citing workflow friction and response fatigue. Renewal intent is high among long-term users but less certain in pilot or low-spend environments. Stickiness is greatest where the product is embedded in multi-threaded B2B workflows, but users in transactional models or those struggling with limited automation report lower loyalty. Key feedback themes include the unmatched value of LinkedIn data, platform friction (manual workflows, lack of external intent data), and the need for deeper automation.Overall Customer Sentiment: Positive
Who reviewed SALES NAVIGATOR
- C-Suite 73% (26)
- Director 8% (3)
- Manager 19% (7)
Employer names and spend open in the full report, along with the other 32 customers.
Everything 35 customers told us about SALES NAVIGATOR.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
45 Net Promoter Score, from 35 scored reviews- Promoters 19
- Passives 13
- Detractors 3
Cumulative NPS by month
-1 over 6 months- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 23 across 7 companies.
Praised
- Personalized Automation and Contextual Account Targeting
- Stronger CRM and Data Integration
- AI-Powered Opportunity Intelligence
- Professional Network Data Quality
Criticised
- Workflow Disjointedness and Data Siloing
- Lack of External Intent Data
- Rise of AI-First Competitors
- Workflow Friction and Manual Processes
What customers say
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 73% 11 answers
- 100% 1 answer
- 67% 3 answers
- 25% 4 answers
- 9.1/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
Top alternatives
Most weighed by SALES NAVIGATOR customers
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