Secureworks
Secureworks is a cybersecurity company that provides managed detection and response, threat intelligence, and security consulting services to enterprises and government organizations. It offers a cloud-native security analytics platform and 24/7 security operations to help customers prevent, detect, and respond to cyber threats. The company generates revenue through subscriptions to its security platform and managed services, as well as professional and incident response engagements.
- Cybersecurity Services
- Security Operations (SIEM/SOAR)
- Managed IT & Cloud Services
- Revenue
- $460.0M
- Employees
- 2,400
- Founded
- 1999
- Headquarters
- Atlanta, United States of America
What 57 Arbolus experts think of Secureworks
NPS responses range broadly from 3 to 10, with a majority scoring 7-9 indicating moderate to strong promoter levels, balanced by a minority of detractors scoring 3-5. Renewal intent is positive among large spenders, with uncertainty and churn more common in low/mid spend brackets. Stickiness is higher in mature, >1 year deployments, which align closely with higher retention and NPS scores. Key themes are mixed satisfaction, cost sensitivity, and reliability expectations.Overall Customer Sentiment: Neutral to Positive
Who reviewed Secureworks
- C-Suite 74% (42)
- Director 26% (15)
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Sentiment
8 Net Promoter Score, from 57 scored reviews- Promoters 18
- Passives 26
- Detractors 13
Cumulative NPS by month
+0 over 6 months- Mar 7
- Apr 7
- May 7
- Jun 7
- Jul 7
- Aug 7
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 26 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 42%Plan to renew, by seniority
- 42% 24 answers
- 44% 9 answers
- 8.8/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 6.2/10 Average score from customers not renewing
Top alternatives
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