Signal
Signal is a nonprofit organization that develops and maintains the Signal private messenger, an open-source, end-to-end encrypted communication application for individuals and organizations. It provides secure text, voice, video, and group messaging via mobile and desktop apps, funded by donations and grants rather than advertising or data monetization.
- Revenue
- $15.0M
- Employees
- 120
- Founded
- 2018
- Headquarters
- San Francisco, United States of America
What 36 Arbolus experts think of Signal
NPS is highly positive, with 85% of scores in the 7–10 range. Renewal intent is strong in the Influencer and User pools, especially among high spenders and security-focused roles. Most users report being in the MoreThan1Year implementation stage, reflecting mature adoption and high platform stickiness. Key expert themes emphasize privacy, confidentiality, and ease of use, with core concerns centered on administrative controls and business scaling. A minority express lower sentiment tied to functionality and network effects, but these do not outweigh the overall confidence in the platform.Overall Customer Sentiment: Positive
Who reviewed Signal
- C-Suite 66% (24)
- Director 28% (10)
- Manager 6% (2)
Employer names and spend open in the full report, along with the other 33 customers.
Everything 36 customers told us about Signal.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
47 Net Promoter Score, from 36 scored reviews- Promoters 23
- Passives 7
- Detractors 6
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 47 across 5 companies.
Praised
- Improved desktop and document sharing
- Enterprise user management and compliance
- Broader business functionality and group management
- Best-in-class privacy and encryption
Criticised
- Limited document sharing and desktop workflow
- Enterprise management limitations
- Network effect and adoption barrier
- AI-enabled enterprise competitors
What customers say
Renewal intent
Plan to renew 69%Plan to renew, by seniority
- 78% 9 answers
- 0% 2 answers
- 100% 2 answers
- 8.8/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
- 5.7/10 Average score from customers not renewing
Top alternatives
Most weighed by Signal customers
Report
More in Workplace & Productivity and Security & Compliance
Other companies in both categories with a customer report.
For people who use Signal
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