SUEZ
SUEZ is a global environmental services company that designs, builds, and operates solutions for water and waste management for municipalities and industrial clients. It provides drinking water production, wastewater treatment, recycling and recovery, hazardous waste management, and related engineering and digital services, generating revenue through long-term service contracts, concessions, and project delivery. The company operates across Europe, the Middle East, Africa, Asia-Pacific, and the Americas, often in public-private partnership models.
- Energy & Utilities Operations Software
- IT Consulting & Implementation
- Revenue
- $9.0B
- Employees
- 40,000
- Founded
- 1869
- Headquarters
- Courbevoie, France
What 12 Arbolus experts think of SUEZ
NPS scores center in the 6–9 range, with the majority above 7, indicating broadly positive sentiment. Renewal intent, where specified, is mixed: one third not sure, one declined renewal, only one affirmed renewal. Stickiness is solid: 7 of 10 experts are in the 'more than 1 year' stage. Key themes include cautious optimism, supported by high NPS but tempered by renewal uncertainty among high-value customers.Overall Customer Sentiment: Neutral to Positive
Who reviewed SUEZ
- C-Suite 58% (7)
- Director 25% (3)
- Manager 17% (2)
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Sentiment
33 Net Promoter Score, from 12 scored reviews- Promoters 5
- Passives 6
- Detractors 1
Cumulative NPS by month
+2 over 6 months- Feb 6
- Mar 7
- May 8
- Jun 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 33 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 50% 2 answers
- 0% 1 answer
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
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