Swap Commerce Ltd.
Swap Commerce is a UK-based technology company that provides an AI-driven returns and exchanges platform for e-commerce brands, helping retailers retain revenue by converting returns into exchanges or store credit and optimizing post-purchase workflows. Its software integrates with major e-commerce platforms and logistics providers to automate returns processing, routing, and customer communication. The company generates revenue through subscription and usage-based fees paid by online merchants using its platform.
- E-commerce Platforms & Storefronts
- Workflow Automation
- Revenue
- $2.0M
- Employees
- 25
- Founded
- 2021
- Headquarters
- Londonderry County Borough, United Kingdom
What 7 Arbolus experts think of Swap Commerce Ltd.
NPS scores range from 4 to 9, indicating varied satisfaction. 33% of responses are NPS 9, while 50% are between 7 and 8, and 17% below 7. Renewal intent is notable for its uncertainty: 43% indicating 'Not Sure', primarily among high spend, long-tenure customers. Stickiness is supported by 57% with >1 year implementations, while the remainder is split between less than 1 year and unknown. Renewal risk and moderate NPS drag down otherwise positive implementation and spend patterns.Overall Customer Sentiment: Neutral
Who reviewed Swap Commerce Ltd.
- C-Suite 57% (4)
- Director 29% (2)
- Manager 14% (1)
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Sentiment
14 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 4
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 0% 3 answers
- 50% 2 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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